When will my broadband activate?

[Navmika-86]

I want to know what date is my ee broadband due in October. My new fiber smart hub 6 broadband will be delivered tues 6 October and I have engineer coming fri 9 oct between 8am to 1pm

[Navmika-86]

I want my new billing date to be changed to 6 every month 

[XRaySpeX]

@Navmika-86 : Your new EE BB install should be completed by midnight 9 Oct.

Your billing date will probably be 9 Oct with payment due about 16 - 23 Oct. You'll need to call CS if you want it changed.

[Ali_A · Accepted solution]

Hi @Navmika-86 

To change your Broadband Bill / Payment date, please visit Change your EE Direct Debit date or details | Help | EE

Ali 

[XRaySpeX]

You can set up your Direct Debit or change your payment day for your BB bill in your online EE a/c by going to Bills & Payments > Change how you pay .

[Lesley_W]

Hi @Navmika-86 

I'm sorry you are having trouble paying your bill online. 

You can see how to get in touch when you are abroad here ee.co.uk/help/contact-ee/contacting-abroad, rates would depend on the carrier you are using.

You can also see ways to pay other than using your online account here Pay your EE Mobile or broadband bill

Hope you get sorted.

Lesley