When should my line be switched off?

[martyjp]

Yesterday had City Fibre round to install my new line, new ISP all set up and working perfectly. I did the One Touch Switch and got texts from EE saying how much my final bill would be when I moved, got an email today for my bill which I thought would be final bill but its standard payment for next month, just switched router back on and all connected fine.

Anyone know how long it normally takes for the line to become inactive and final bill be issued as I can claim money back for the final bill but obviously not for another months service

[JimM11]

@martyjp If the payment and billing was in the PIPE, there is NO way to stop it from happening, EE will refund whatever is due at the handover period and more than likely produce a final bill again with any adjustment's if you need it for any CityFibre claim's you may be doing. City Fibre have to inform EE that you are now with them, if that has NOT happened and you have NOT received the EE email that the changeover has occurred then it's a wait and see, lot's off glitches going on currently, Monday may be the time to start chasing both off them!

[XRaySpeX]

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@martyjp wrote:

new ISP all set up and working perfectly. 

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How do you know you are actually yet connected to new ISP? Post the 1st 3 octets from What Is My IP Addy? 

[JimM11]

@XRaySpeX Is CityFibre not an Altnet.

[XRaySpeX]

Yes, @JimM11 , it is an alternative infrastructure to OR, but is supplied by various ISPs, some also on OR, like TT, Sky & Voda.

[JimM11]

@XRaySpeX Yes completely different Fibre cable, ONT and connection, very little chance an EE Router is going to go on and connect to a CF connection...

[XRaySpeX]

@JimM11 : Just checking! An EE router is still a router taking its WAN on an Ethernet port.

[JimM11]

@XRaySpeX With you on that, lets see if the OP comes back, he had the 1.6Gb/s package with EE so should be well versed in what get's done!

[martyjp]

New City Fibre line has been put in with its own ONT box which plugs into new router, EE router still plugged into the Openreach ONT and still getting a signal. Definitely using the new connection as getting 2.4Gbps down and 2.3Gbps up 😉

Just wondering how long before the Openreach connection goes offline as its not a simple switch over

[JimM11]

@martyjp It should be a simple switchover as both CF and EE are all part off the OTS system, so once CF say's your good which is normally seeing you connected on the CF Network that can be ISP also if not direct with CF, they shoot the requested INFO across to EE, they receive that and do the email back to you as a bye bye you are now a CF customer, at that point EE shut's you down connection wise.

Things do happen though and you are right to question it all, you don't want to be paying the EE bill longer than you need to and get the Compo from CF for the connection change over!

@XRaySpeX was possibly interested did the EE or the CF supplied Hubs work on each others ONT Fibre connections...

Sure would not mess about with them though, don't think the EE Pro if you are using that will like the VLAN connection CF are using.