When I moved from BT to EE, I went from a BT Halo 3+ plan to the closest EE equivalent - Full Works: Fibre 67.
Like BT Halo 3+, the Full Works: Fibre 67 plan includes a "Full Fibre Guarantee", which clearly states that I will receive a free upgrade to Full Fibre "as soon as it's available in your area":
Now call me old fashioned, but that wording suggests that as soon as it is ready to order locally, EE will be in touch to organise my free upgrade?
It's also almost the same wording as BT used for Halo 3+:
So here I sit, as I have done for the last 4 weeks since Full Fibre was added to the road, watching yet another neighbour on a different ISP have Full Fibre installed (yes I checked with the Openreach engineer), wondering:
Why is it I can order Full Fibre from any other Openreach ISP, or I can even log into EE and "upgrade" to Full Fibre myself, but only at extra cost, by signing up for another 2 years and with the hassle of doing it all?
So, what is the point of this guarantee if there is no proactive service from EE to actually deliver it, and why have I been paying BT Group for a supposedly "premium" service for the last 5 years, to not receive it?
Sure, I could go online and upgrade, signing up for another 2 years, but why should I? I have been paying for a promise and a level of service that you don't seem to bother delivering!
