What has happened to EE? It used to be very good - at least that’s what the search engines said and still say. Yet I’ve never had a good experience of them and I’ve been with them 5 years tho. So perhaps my real question is how did they get a good reputation in the first place and how are they still ranked as the best?
They gaslight a lot. They insist their tests show broadband connection is excellent. I had to take screenshots of buffering and ‘contact your broadband supplier’ to get them to admit there was a problem. Happened every time.
I finally have enough and decide not to renew broadband with them - the above and their eye watering jump to £55 a month! Yeah renew offer of £30 with the caveat of an increase. Yeah pass thanks. What do they do? I’m sure nothing. The loss of internet connection the day after signing up to another service I’m sure is coincidental.
They have clearly outsourced their customer services abroad. In theory I have no problem with this. In practice it results in an awful experience.
If they are the best, I shudder at the worst!!
