WIFI 7 Pro TV Box issue?

Obi-JOn · ‎22-10-2025

I'm an EE (BT) customer with a WIFI 6 router and a Samsung Neo TV. I bought a WIFI 7 Router for better wifi coverage in my house which is tall and thin. The coverage with WIFI 7 is much better and would be ideal if the EE TV probox didn't keep cutting out with Broadband issues (both direct ethernet connected and wifi) after about 30 mins or so of streaming regular TV? Netflix and Prime seem unaffected but I've not tested to the same extent. I need the community expertise to help me solve this puzzle. BTW, I bought two wifi 7 routers as I thought the first may be faulty. Potentially I now have 2 barely used for sale if I can't solve this problem. Fixes or offers gratefully accepted. Cheers

JimM11 · ‎22-10-2025

@Obi-JOn Was the wi-fi 6 EE Smarthub+ router rock solid and no problems with it and all connected the same way before you threw the Pro at it!

Obi-JOn · ‎22-10-2025

Hi there, thanks for getting back to me.
Yes the wifi 6 Router works well in the lounge and close by but the drop off in the office was massive, even with the extenders.
I was down to a wavering 30Mbs at times which affected download times a lot.In context, the wifi 7, with extender was smashing 600Mbs in the same location.

Obi-JOn · ‎22-10-2025

Hi there, thanks for getting back to me.

Yes the wifi 6 Router works well in the lounge and close by but the drop off in the office was massive, even with the extenders.

I was down to a wavering 30Mbs at times which affected download times a lot.

In context, the Wifi 7, with extender was smashing 600Mbs in the same location.

JimM11 · ‎22-10-2025

@Obi-JOn Got you so far, the curve ball is the good for 30 minutes then pear shaped but the others are good, or as you say not enough testing as such! Have a quick look and see where your Pro and Smart Wireless are at with the FW update, below is the what has gone on, so copied them all!

Pro

FW: r2.49.5-R-1094775-PROD-1 and the gui is at App version 2.22.6. Looks like OOB
FW: r2.64.2-R-1210501-PROD-1 and the gui is at App version 2.34.2.
FW: r2.64.3-R-1213091-PROD-1 and the gui is at App version 2.34.2. 06/12/2024
FW: r2.64.5-R-1298597-PROD-1 and the gui is at App version 2.34.2. 04/02/2025
FW: r2.64.6-R-1303886-PROD-1 and the gui is at App version 2.34.2. Unknown not released in the wild.SW40J WiFi Extender?
FW: r2.64.7-R-1303938-PROD-1 and the gui is at App version 2.34.2. 07/02/2025
FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://

Northerner · ‎22-10-2025

Hi @Obi-JOn

What can you watch on your EE box which you cannot watch on your smart TV which should have Freesat and Freeview and all the apps.

You could use the WiFi 7 and connect to power line adapters strategically placed in your home or your EE router in the lounge just attached to your TV box.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Obi-JOn · ‎07-11-2025

Please forgive the late reply.

I can watch everything for around 30mins or so. (Once it ran for about 2 hours connected just to the box alone). Then it will cut out and say there is a broadband issue (despite there not being an issue on my devices elsewhere). Netflix and Prime, BBC i player all still work (I think, as not tested over extensive time period). It seems to be just live tv through the EE TV guide?

As for the solution above, I have spoken with an EE engineer in the meantime, who suggested I needed to pay for Wifi 7 from EE to allow the box to work.

I thought this was an odd assessment but I guess it may be the case?