The EE Community

Live chat

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

Poor Customer Service

Is anybody else experiencing poor customer service from BT/EE and feel like they are being fobbed off at every opportunity?Has anybody managed to successfully register a formal complaint in the last four weeks?Are you experiencing wait times of over ...

EU Roaming query

Hi there,I’m going on holiday to the Canary Islands in 2 weeks.  I have a query around EU Roaming, since changes were made to Roaming last year.I currently have 3 lines with EE :-Ultd Mins, Texts and 40GB internet on my phone (taken April 2021)Ultd M...

Ive made 2 payments instead of 1 for my mobile can 1 of the transaction be stopp

EE perks account deactivated

My EE perks account has been deactivated, I’m now due for an upgrade but cannot access my codes. I’ve called up and the customer service team suggested I need to speak to my HR team at work as it has something to do with them. I’ve spoken to them and...

Changes to tv home page

The recent changes to the tv home page are dreadful. Accessing the required section is no longer straightforward. Is it possible to revert to the previous layout?Why were these changes made?  The claim that it is more streamlined is fatuous at best

Introducing Watchlists on EE TV – Available Now on Apple TV 4K!

We’re excited to bring you Watchlists, a brand-new feature now live in the My TV section of the EE TV app on Apple TV 4K.  What are Watchlists?  Watchlists offer a simple and smart way to save, organise, and return to your favourite shows and movies ...

The EE signal in and around London is terrible

The EE signal in and around London is terrible. For months now the signal is lacking. What are we paying for a service provider in the technological advances of communication these days to have signals drop, no 5g, continual drop in signal. this is n...

Activating Apple TV and Discovery +

Newly moved over from BT to EE TV, TV was already EE TV but now I actually pay EE. When it comes to activating Discovery + and Apple TV I get the errors on the screeshot attached, any ideas?.

SIM card

My phone wont pick up EE signal, took it to a repair shop and told me it`s the sim card faulty, could I have a new one and will I keep my number?