Urgently need to leave EE

[JilE]

I was missold when I phoned up BT with a simple enquiry about an additional booster. Told it's all EE now and this would be an amazing package etc

It's terrible. Signal is awful. Drops constantly. Only covers half the house. Booster won't connect at all.

I am within the 14 day cooling off period and need to ditch this asap. Can I switch back to BT which worked absolutely fine? Or do I need to move completely??

What a disaster of a company 

[JimM11]

@JilE You do not say if you had the EE Router replacement, if you did and you are finding that this is the issue, then you can just return the BT router to operation, it will work on the EE service, that will let you see operational wise how the system goes, and then later you can work out what needs to be done to get the required signal booster when required.

If you do have the EE Router and the Smart wireless also what models of both do you have, sometimes they can be touchy to get into operation.

[JilE]

Hi Jim. I have the Smart Pro and am supposed to be returning my BT boxes. They worked absolutely fine. Now with Smart Pro it only covers a few rooms and won't connect to its booster over wifi but it's a bit pointless having an ethernet cable running to it!

I really really regret this move. Now I wonder if I am 15 days in not 14 since I phoned BT and was missold this terrible internet.

All I read are disasters where EE doesn't work. Desperate regret. Do you think they will let me move back to BT? I can't even see a contract with them or how long I am signed up for on the EE hub. Feel like I have been conned by a dodgy startup. I can't believe it was a BT helpline that sold me this!

[XRaySpeX]

The 14-day cooling-off period starts when you went live on EE but I doubt they'll let you back to BT.

[JilE]

You are right. Spoke to an advisor and there's no right to switch back. Wasn't broken, didn't need fixing, now have terrible service.

I'm looking into switching to BT business account instead but as a new customer rather than a switch back. At least their equipment works. What's the point of "the best" router if it's this glitchy?

What a pain!

[XRaySpeX]

Do you have mobile as well with EE? Again BT may not like you having BB with them while having mobile with EE.

[JilE]

No mobile contract.

I just don't understand how these products can be so bad. I'm worried about how the switch over will work, if it can't happen within the 14 days I guess I end up disconnected until I am back on line. What a farce 

[Christopher_G]

Hi @JilE 

Have you spoken with our technical support team to see if they can offer any troubleshooting advice? They'll be able to book an engineer to come out to take a look at it, if needed.

Chris