Unconsistent download speed on Full Fibre

[rothsaygardens]

Hi,

I've had my 5oomb/s broadband connected up today and the speeds are just so inconsistent. My phone gets around 400mb/s if it's in the same room as the router. My laptop in the same room gets 38mbps download but 52mbps upload. The 2 PCs connected via TP-Link now get around 15mbs where they were getting around 40mps with my previous slower provider. Are there settings I'm missing? Many thanks for any advice?

[XRaySpeX]

There are no router settings that would influence speed. All the speed comes from the ONT modem.

There have been reports of Full Fibre Max speeds being slow with the EE Smart Router but not with other generic routers or direct into the ONT. Try connecting a PC to the ONT as a direct PPPoE connection & see if the speed is more like as expected.

[rothsaygardens]

The wifi speed on my phone is pretty much as expected (over400ghz) so the speed is there, it's just not distributing it equally. I'm wondering if it's to do with 2.4ghz vs 5ghz and if the tp-link and laptop don't like dual band etc?

[XRaySpeX]

It's more to do with the router than the WiFi bands. Have you tried my PPPoE-connection suggestion?

[rothsaygardens]

No idea how to do that I'm afraid. Just connected the laptop directly to the router and can get 100mbs but still nothing like the 400mbs I'm getting on my phone or the 10mbs the PCs are getting via the powerline adapters.

[XRaySpeX]

On Windows: Along the lines of Settings > Network & Internet > Dial-Up > Set up a new connection > Connect to the Internet > (Set up a new connection anyway) > BB (PPPoE) & then supply your BB Username + pwd & Connect.

[rothsaygardens]

And what is my broadband username and password please?  

[XRaySpeX]

Look in your router for your BB Username. If your username looks like PRODUCTIONHQNUN123456@fs, your password will look like HQNPASS123456. Simply replace the numbers in the password, with the ones found in your username.

[rothsaygardens]

Connection failed with error 651

The modem (or other connecting device) has reported an error.