Unable to link broadband / tv account to my ee app

[MIKKSTER1]

Hi 

Ive have been trying for several weeks now to sort out an issue. I am unable to see my EE broadband/ TV account on my EE App or online.

I have spent 5 calls one lasting over an hour to Ee and its still not fixed. 

I lost the ability to access my broadbamd bills etc 3 weeks ago and no one at EE has fixed it. 

Ive tried linking the accounts online and all i get is an error message and to try later

Anyone had similar issues

[JimM11]

@Janner64 You need EE to sort it all out, Mobile/Broadband do co-exist on the one account ID so you can logon and flip between either to look see, but if not setup correctly EE end never going to work as complaints to that fact on the Forum.

[Janner64]

Thanks for the advice.

I have been on 9 phonecalls with EE the past 14 days (including a 40 min call this morning), and it is still not working.

The response to Mikkster1 was simply to show solidarity and let them see they are not alone with these similar issues, and EE's inability to sort the problems efficiently.

[JimM11]

@Janner64 But it's been that way on the Forum reports for years, so nothing new.