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Unable to get BBC Sounds radio programmes on internet radios

DavidBell1
Investigator
Investigator

‎16-05-2026 05:02 PM

I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a number of EE experts on the phone and the only suggestion made by them that works at all is to reset the hub. BBC radio programmes then work perfectly, but the fix lasts only a day or two at the most and sometimes only a few hours.  It seems that something within the hub blocks the BBC system, which I know uses different system from other radio programs. Does this mean that I have a faulty hub? Do other users find that they can consistently receive BBC programs over the internet  with an EE Smart Hub Plus?

David

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8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎16-05-2026 05:30 PM

@DavidBell1 : Really? I can get all the BBC stations on my Internet radios all over the house, over EE Full Fibre BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎16-05-2026 06:48 PM

@DavidBell1 Which Plus hub there are two?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

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XRaySpeX
EE Community Star
EE Community Star

‎16-05-2026 06:50 PM

@DavidBell1 :  Which Net radios?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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DavidBell1
Investigator
Investigator
In response to XRaySpeX

‎18-05-2026 11:31 AM

Full fibre is not available to me, so mine is fibre to cabinet.

 

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DavidBell1
Investigator
Investigator
In response to XRaySpeX

‎18-05-2026 11:33 AM

The radios vary:  Roberts, Pure and Panasonic.   All worked with the BT hub that was replaced.

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DavidBell1
Investigator
Investigator
In response to JimM11

‎18-05-2026 11:37 AM

Smart hub 6 plus SH31B

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JimM11
Community Hero
Community Hero
In response to DavidBell1

‎18-05-2026 11:48 AM - edited ‎18-05-2026 11:51 AM

@DavidBell1 Are any off the radios losing connection too the hub? would try setting them to use the compatible wireless wifi feature instead of the main wifi that is using the WPA3-T protocol. If you had the BT Smarthub2, still have it then it works fine and dandy on the EE service connection also...

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DavidBell1
Investigator
Investigator
In response to JimM11

‎18-05-2026 01:07 PM

Thank you, but I am afraid that I have no idea how to reset the radios.   If it is at all relevant, they do all receive the BBC programs after a reset of the hub.   Then, after a time they all stop receiving the BBC, but not the other stations, apparently at the same time.   Unfortunately I do not have the BT hub, because EE asked me to return it, which I did after the visit of the EE expert to set up my system.