How do I compliment a tech staff member?

[Topman2017]

Hi I recently had a new EE tv box fitted but as I was unable to get quite a few channels on my tv and other issues realised it was probably connected by Internet and not aerial . Rang EE and a very helpful lady sorted it in no time remotely.  Managed to save all my recordings and settings and now able to access lots more channels and record more than 2 programmes at once! Might even be able to skip adverts on ITV but not tried that yet. So grateful to her , she was brilliant! Thank you Norma 

[Mod edit - removed full name from post. Please don't post personal details in the community] 

[Topman2017]

Recently had a new EE tv box fitted but wasn't happy with it as I had limited channels and other issues. After reading on this forum I realised probably because box wasn't connected to aerial.  I rang EE and fortunately spoke to a very helpful lady who somehow managed to remotely sort out the problem for me - even managed to save my recordings and previous settings. So grateful  for her expertise and patience with elderley person. Thank you so much. Norma

[Mod edit - removed full name from post. Please don't post personal details in the community] 

[Schockwave]

@Topman2017 , thank you but what was so helpful, please explain?

[Michael_D]

Hi @Topman2017 

Welcome to the community.

It is great to hear that you got everything sorted when you called and that the guide you spoke to was able to shine.

Did you manage to catch their name at all or did you get a text asking for feedback after the call?

Michael

[Topman2017]

sorry but didn't get her name and not received text messgage as yet.

[Christopher_G]

Hi @Topman2017 

I'll send you a private message to get a little more information from you, so that we can track them down and pass on your feedback.

Chris