I switched to broadband plus just before Christmas from the white ee hub and I haven’t been able to access the broadband options on the app. I was told it was because my name was put in capitals and my other account was lower case so the accounts would have to be merged which is fine but I have now been waiting for a month for this to be done. Is there anyone out there that can help with this as my kids have full access 24 hours a day to the internet as I can’t put a stop at the times I choose like I was used to. I’ve been with ee for years (mobile and broadband) and this is not acceptable.
