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Ubiquity Router for VPN

Matthew109
Contributor
Contributor

‎19-01-2023 08:07 AM

Hi all.  I have just moved from a Virgin Media connection to full fibre EE.  I had my virgin router set to modem mode so I could use my own router which has VPN's set up to other sites.  I can't find how to turn the EE Smart router to the same, any suggestions?  Many thanks 🙂

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18 REPLIES 18
XRaySpeX
EE Community Star
EE Community Star
In response to Matthew109

‎02-02-2023 08:54 AM

No, I said the pwd is HQNPASS123456.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Matthew109
Contributor
Contributor
In response to XRaySpeX

‎02-02-2023 09:04 AM

Hi, thanks for that. I tried that first and thought maybe I had misread it. It must be the router settings that are incorrect. Thanks for your help

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pip11
Scholarly Contributor
Scholarly Contributor
In response to Matthew109

‎02-02-2023 03:25 PM - edited ‎02-02-2023 03:25 PM

No, your password will be HQNPASS123456. with the numbers replaced with those found in your user neame.

Matthew109
Contributor
Contributor

‎02-02-2023 06:04 PM

Oh right! Ok I misunderstood I didn’t realise it was HQNPASS………..

I’ll try that again, thank you 🙏 

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Matthew109
Contributor
Contributor
In response to Matthew109

‎02-02-2023 06:24 PM

Still doesn’t work! 

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XRaySpeX
EE Community Star
EE Community Star
In response to Matthew109

‎02-02-2023 06:36 PM

Have you read the BB Username exactly from the EE router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Matthew109
Contributor
Contributor

‎03-02-2023 07:04 AM

Yes, copied and pasted

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bobpullen
Scholarly Contributor
Scholarly Contributor
In response to Matthew109

‎06-02-2023 10:42 AM

@Matthew109 - I assume you probably have this covered as you're talking about usernames/passwords, but just in case - has the Ubiquity router been re-configured to use PPPoE? I believe a Virgin cable connection will use DHCP for the WAN connectivity which differs significantly to how things need configuring on EE.

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Ian06
Established Contributor
Established Contributor
In response to Matthew109

‎07-02-2023 11:34 AM

Have you tried following the instructions here: https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-do-i-use-my-own-router-for-... 

As XRaySpecx said the ONT is the modem and connects to your router via an cat5e ethernet cable. The router connects via it's WAN port using PPPOE.  The user id and password can be found in the EE router (which downloads them on making the first connection.)  Failing that contact EE support who can advise the userid and password as per the above link.

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