Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Transferred from BT to EE - no access to billing information

Go to solution
Helsmarsh
Visitor

‎18-07-2025 02:43 PM

Hi,

I had a BT account with broadband and landline and have been moved over to EE but I can’t find any billing information. It states on EE that my account is closed which is referencing when I had a mobile phone contract with them. Can anyone help me to get access to my account information, please?

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Christopher_G
EE Community Support Team

‎18-07-2025 05:25 PM

Hi @Helsmarsh 

Welcome to the community.

If you're able to try linking your accounts like @XRaySpeX suggested, you should be able to access your account information.

If you're having problems getting to that step because of the 'account closed' error, our Customer Support team will be able to try and unlink the old account so that you can register again with the new one. Just give us a call on 150, or through one of our other contact methods.

Let us know how you get on.

Chris

View solution in original post

2 REPLIES 2
Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎18-07-2025 02:58 PM

@Helsmarsh : Have you linked your BB a/c to your MyEE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Go to solution
Christopher_G
EE Community Support Team

‎18-07-2025 05:25 PM

Hi @Helsmarsh 

Welcome to the community.

If you're able to try linking your accounts like @XRaySpeX suggested, you should be able to access your account information.

If you're having problems getting to that step because of the 'account closed' error, our Customer Support team will be able to try and unlink the old account so that you can register again with the new one. Just give us a call on 150, or through one of our other contact methods.

Let us know how you get on.

Chris