The Open Reach engineers did not fit the hub in the right place

Fabbeh · ‎23-11-2024

XRaySpeX · ‎23-11-2024

@Fabbeh : OR are not responsible for fitting & positioning the router; that's for you. They fit the ONT modem box on the wall if it's Full Fibre & that's where their responsibility ends.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎23-11-2024

@Fabbeh Do you mean the ONT modem off OR, or the EE/BT router that you do not specify. Stop the job was your option right at the start...

Mkondazi · ‎07-04-2025

Hi

JimM11 · ‎07-04-2025

@Mkondazi Hi back, you need more detail in your posting.!

Mkondazi · ‎07-04-2025

I'm not happy the place he fixed the router

JimM11 · ‎07-04-2025

@Mkondazi What is it that you had done, the EE Forum that you are on has no detail or even knows who you are, we are customers just like you.

XRaySpeX · ‎07-04-2025

@Mkondazi : The router positioning is up to you. Are you unhappy with the placement of the ONT modem on the inner wall by the OR eng?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP