Switch to EE

[Puzzleface]

Can somebody please enlighten me. I have to update my broadband to full fibre. BT and Plusnet both say it would be provided by EE so even though I register through one of these, would I actually become an EE customer and have to deal directly with them and say goodbye to my existing supplier?

[JimM11]

@Puzzleface Always difficult when landline is involved with the move to a FF installation, and correct, you will be able to drop the landline with the move to EE, it may be a two step just depends on how EE deal, when moving from fttc you may have it for a short while, then FF install. Should be able to add the DV for landline if you do miss it, expensive so be careful when selecting package option, not sur what kind of price PN have phone wise. 

Moving ISP and changing router's can be a daunting task, EE do try to simplify as much as they can, do try to keep it in mind, Installers don't have the time to get all your devices up and working for you, but if you don't have many may not be to troublesome. HTH👌  

Note: Make sure the son is ready and primed when it's all going to happen, will be good to lean on especially if he has FF done and working elsewhere and even better experience of any EE..

[pcoventry8]

@Puzzleface  you don't need to lose the landline if you go to EE as they do Digital Voice options when you sign up (pay as you go or unlimited calls) . They can also supply an adapter that plugs into the phone port on the router and then you can plug your phone into it. As far as the raw FTTP  service goes you will get exactly the same with either provider.  They will also offer you batteries for a backup because unlike a copper line, FTTP will not stay up in a power cut. EE do sell a lot of handsets including a  phone which is FTTP and 4G so it will stay up if your Broadband goes down, but not if the power goes down. 

Asking me, Right Decision either way 

[XRaySpeX]

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@pcoventry8 wrote:

They can also supply an adapter that plugs into the phone port on the router (NO!)

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The adapter doesn't plug into the router but plugs into a mains socket away from the router so that you may have a phone elsewhere. You may still plug a phone directly into the phone port on the router w/out any adapter.