Switch to EE

Puzzleface · ‎10-01-2025

Can somebody please enlighten me. I have to update my broadband to full fibre. BT and Plusnet both say it would be provided by EE so even though I register through one of these, would I actually become an EE customer and have to deal directly with them and say goodbye to my existing supplier?

Minkey1 · ‎10-01-2025

@Puzzleface

I believe so. It’s what happened to me, although it was generated by the TV side. One by one my products on BT disappeared. After decades I’ve now no account w BT and EE provide my BB, TV, and SIMs.

Not a complete success, I have to say.

But if BT Group is your only option, you’ve no choice.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT, and wishing it still was.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K

Chris_B · ‎10-01-2025

@Puzzleface EE is for consumers and BT is for business users.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Minkey1 · ‎10-01-2025

Now.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT, and wishing it still was.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K

XRaySpeX · ‎10-01-2025

@Puzzleface : Yes, BT intends that EE will provide BB to all consumer users while it handles the business ones. However I thought the intention remains for PN to supply the cheaper end of the market. Otherwise I see no place for PN in the world.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mustrum · ‎11-01-2025

@Puzzleface Who is your existing supplier?

Why do you have to upgrade to full fibre?

BT are focussing on business customers, PN do not offer voice services would be the only reasons for them to suggest EE. But there are other providers.

Interested to hear why you are asking?

Puzzleface · ‎11-01-2025

I’ve been with Plusnet for 15 years. My son suggested I went full fibre as my broadband was v slow and I was at the end of my contract. Going full fibre was no more expensive and was told that eventually everyone will be moved over to fibre

Minkey1 · ‎11-01-2025

@Puzzleface

You could leave it as it is (tho for how long that would be is 🤷🏼) but if you want fibre it’ll be provided by EE and you’ll deal with them in future.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT, and wishing it still was.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K

JimM11 · ‎11-01-2025

@Puzzleface DO you have a landline with PLUSNET at present, if so then that is the reason?

Mustrum · ‎11-01-2025

@Puzzleface ok, I can understand the desire, or even need to go Full Fibre but you have not said what or why PN/BT are suggesting EE.

Other than if you have a phone service you want to keep and stay with the BT Group. There are of course plenty of other suppliers who can offer the same depending on when your current contract ends.