Strange PS5 Pro download issue - EE 900 Core

[MarkCleg]

Hello a strange one indeed,
I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).

The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection test and in-game ping meters) yet downloading is impossible due to the fact it's stating it'll take hours to finish downloading. Earlier this week my PS5 Pro was working fine, my Series X and Switch 2 currently work even with this weird issue happening right now.

I use ethernet on all of my consoles and I even swapped the ethernet cable between my Series X and PS5 to rule out a router and/or ethernet cable problem yet the problem remains. Switching to wireless resulted in the exact same problem on my PS5 Pro - there was no difference. I even did a factory reset of my PS5 Pro which allowed me to download one game at normal speed before it slowed to an absolute crawl afterwards when the next queued item (only a 15gb DLC) resulted in the same lengthy time period.

I can only assume and make an uneducated guess that it's an issue between EE and PlayStation specifically - as my Series X and Switch 2 are downloading games perfectly fine without any problems at all.

Very curious, can anyone else replicate this with their own PS5 (Pro or regular)?

Thanks in advance.

[Demskills]

• What fixed it for me: I went into the router admin page in a web browser -> advanced settings -> IPv6 -> Configuration -> Allocation mode -> OFF.

[JimM11]

@Demskills Not another one! Why don't you call EE CS and report what you have done.

[Residentsteven]

I don’t know if anyone can help I recently upgraded my ee fibre boardband it’s now at download 900 mbps and 110 mbps upload. But my PlayStation 5 and Xbox series X are now struggling to download anything over 20gb if I want to download a 60gb game it’s saying over 5/6 hours 🤯 before Christmas last year when it was installed it was like 20 minutes I have checked the settings and was told 2.4 is slow changed it to 5 and it’s no different before it was set to auto and I switched it back to check and no different 🤷🏻‍♂️. Honestly it’s driving me mad that both now struggle with higher speeds which I do receive I have speed checked it and Ethernet is not an option has anyone any ideas because honestly I’m so fed up now I even deleted the router on the ps5 and put the password in again and it’s still slow 😭.

[Demskills]

Hi mate , you need to follow the below steps. If you’re unsure about how to do it ask. 

it’s a stupid thing you have to do and EE need to fix it. Once you do this you’ll hit the download speeds you expect. Takes 5 mins to fix

What fixed it for me: I went into the router admin page in a web browser -> advanced settings -> IPv6 -> Configuration -> Allocation mode -> OFF

[ReadyUpEm]

While it works for some, neither of the hubs they sent me worked when
allocation mode was adjusted. Ended up keeping my old BT hub 2, never drops
out, never slows down and if you're remaining within it's gigabit
threshold, it's a better hub hands down

[Residentsteven]

I had to send my bt one back unfortunately.

[Residentsteven]

I was trying this the other day but was having trouble logging onto the correct site do you know the ee website you used because even when I managed to log in it says my password is incorrect it isn’t. Then I try the app and that struggling to connect now even though my boardband is working.

[XRaySpeX]

@Residentsteven : It's not a website; it's your router. Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. 

[Residentsteven]

This is the one I’m on right now using an iPad and it is having big problems connecting it’s taking like two minutes to load the page then it says my WiFi password is incorrect it isn’t because my devices are using it 🤷🏻‍♂️.

[ReadyUpEm]

Yeah they tried bullying me into sending mine back, telling me it wasn't
fast enough for my new plan even after I proved it was more than capable
and is actually delivering over 900 consistently, something the two hub 7s
couldn't achieve. On speed tests they were fluctuating all over the gaff,
not very stable at all