Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Still awaiting for the new kit dispatched…

YangGu
Visitor

‎22-03-2024 10:11 PM

I took my order the day before yesterday, and it shows that everything should be done like activation and delivered yesterday. Yet now it just told me the new kit dispatched was delayed and I still need to wait for no one knows

0 Helpful
2 REPLIES 2
Schockwave
Community Hero
Community Hero

‎23-03-2024 11:28 AM

Hello @YangGu ,

Welcome to the community,

What kit are you expecting to receive from EE?

If you have the DPD app and have used the same details, email, mobile phone and address, you should get notification the evening before dispatch and another one on the day of dispatch with a one hour window.

We would have no idea as this is not customer service and there is no account access here.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Schockwave

‎23-03-2024 11:31 AM

Routers are delivered by Royal Mail.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful