Speed dropped from 80mb down / 20mb up to 67mb and 15mb down

monitorcurve · ‎24-02-2024

I've reset the router, done a factory reset all to no avail, anyone else experience such a speed drop recently? It was around the time when EE rolled out a new router firmware update. 25% drop in upload speed is crazy!

That's the speed it's syncing at in the router page (Was getting 80/20 at the beginning months ago, and also 80/20 when on BT)This is what is on the EE account page:

"Your guaranteed speeds:
65-75 Mbps

Download speed range

17-19 Mbps

Upload speed range"

Nothing new internally has been added or changed.

Using the Smart Hub Plus EE router

XRaySpeX · ‎29-02-2024

Thanks, but the SH+ is not as informative as previous EE routers & proper routers so that I'm unable to take my intended investigation further forward.

The only remaining test you could do is to read off the sync speeds when connected to the test socket.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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