Speed Guarantee

[Eugenedonaghy]

Hello how can I check the broadband speed on the app as I don't think I'm getting close to the speed guarantee 

[XRaySpeX]

Use a speedtest e.g. http://www.thinkbroadband.com/speedtest.html .

[Eugenedonaghy]

Just about getting half the guaranteed speed  we had openreach up they have suggested moving to another BB provider 

[JimM11]

@Eugenedonaghy Hope your not doing speed check on a mobile device over a wireless wi-fi connection, to many variables for error... Best to check on an ethernet connection to router, with all wi-fi devices off if possible.... What is your minimum speed, and when OR engineer tested the line, did he tell you what he was getting....

[Eugenedonaghy]

Guaranteed speed is 13Mps copper connection to property from pole. Engineer didn't tell us speed when he was up

[JimM11]

@Eugenedonaghy Are you on a fairly slow broadband package at those kind of speed's. did the OR engineer not find any faults when he tested your line. If you log into your router, what is the current sync speed that it is showing. When he suggested moving? are there new other broadband suppliers currently available it's an unusual request from an OR engineer.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.