Some Google devices will not work with my new EE broadband

AdePH
Investigator
Investigator

I just transferred from Virgin Media to EE.  Generally big improvement in the broadband however having quite a few problems connecting some google devices.  (my google speaker connected no problem but the Nest Hub Max, doorbell and camera won't)

I have tried most of the feedback that I have seen online:

Rebooted everything, deleted off the App the devices, factory reset the Hub Max, switched off 5 & 6HZ, used main and compatability network.  

My phone connects to the device, it is only at the last stage when I try to connect the network, it fails.... Confusing bit as I said the google nest audio speaker did link fine.....

Any help welcome!

 

 

11 REPLIES 11
lawlorpd
Visitor

I have had the same issue - I could get my google camera and thermostat to work via the app but could not cast to chromecast or google speakers. My issue turned out to be rather more simple after my son arrived to help me out. I hadn't paused my vpn! Anyway it was a nice to see him and his mum was delighted!

JimM11
Brilliant Contributor
Brilliant Contributor

@lawlorpd And there endeth the lesson, mum's are always happy to see the son's apple of there eye, dad's not so much as it's normally dad would you mind doing me this huge favour etc etc mummies boy's and daddies girl's...