cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Smart hub plus

Alanc8564
Explorer

Unable to access hub manager for smart hub plus I have read severely other members having the same issue the ip address does do not allow acess

1 SOLUTION

Accepted Solutions
smneal
Investigator
Investigator
12 REPLIES 12
XRaySpeX
EE Community Star
EE Community Star

Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. 

If that doesn't work with 1 browser, try another.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

@Alanc8564 There was a report yesterday i think EE Smarthub+ was FW updated, and as part off the new update it is now a secure connection, http should redirect you to using https:// instead!

Sorry link was three days ago and also below! If that has/is applied on your router!

Smart Hub Plus SH31B Router Firmware changelog - Page 4 - The EE Community

smneal
Investigator
Investigator

This article might be useful: Security warning when accessing the Hub Manager

Majtepper
Investigator
Investigator

I Had this issue so followed instructions here which got me into the hub via browser but when i select an option that requires an admin password in just hangs forever. doesnt even time out. Its the right password as it complains if not. I just need to use browser to manage over one hundred devices on the system which the majority are old, duplicate  or unused. Trying to remove them via app is painful and takes forever to refresh after every delete which then refreshed the list and takes me back to the top of list. App really is useless. I've tried more than one browser.

forgot to mention. It has worked in the past

@Majtepper You cannot use the web manager to remove devices on a EE Smarthub+ onwards i will assume also!

Is this a recent change as I have done in the past and Ive only ever had the EE smarthub+

would be nice to have the browser access fixed just to check whats still available via browser

@Majtepper If you have done it before then you should still be able to do it whatever that is you are trying to do!

If I could log in I'd try. If you read the post I cant get in to change anything that requires an admin password which is pretty much everything. asks for admin password which I enter but nothings happens. Just hangs there with two rotating green balls.