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Smart home frequently stops working

stevegroom
Investigator
Investigator

‎23-01-2023 08:07 AM

I frequently find my smart home devices stop responding - SONOS, Hue, etc. This happens on phone, iPad and Mac. After some checking, I found I was still connected to Wi-Fi and the internet, BUT NOT MY WI-FI!!

There is a new network EE WiFi-Auto that was recently added automatically - I did not register or approve this connection. It seems to be similar to the BTWi-Fi service. However, BTWi-Fi never connects automatically at home - only when I'm out. EE WiFi-Auto seems to be joined most days. Of course, once connected to EE WiFi-Auto I can no longer access anything on my home network.

 

 

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎23-01-2023 11:22 AM

Connect your devices to the 2.4GHz SSID of the EE router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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stevegroom
Investigator
Investigator
In response to XRaySpeX

‎25-01-2023 06:06 AM

hardly!

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James_B
EE Community Manager
EE Community Manager
In response to stevegroom

‎25-01-2023 07:46 AM

Hi @stevegroom,

Can you manually switch to your home WiFi network?

James

0 Helpful
stevegroom
Investigator
Investigator
In response to James_B

‎25-01-2023 10:39 AM

Hi, that's exactly what I have to keep doing.

i.e. open Sonos app to play some music. The app can't see my speakers. Check and manually change the WiFi connection. I can use my apps again. Until it happens again. 

Steve.

 

 

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James_B
EE Community Manager
EE Community Manager
In response to stevegroom

‎25-01-2023 10:54 AM

Hi @stevegroom,

Are you able to select forget network when viewing WiFi-Auto in your WiFi settings?

James

stevegroom
Investigator
Investigator
In response to James_B

‎25-01-2023 12:50 PM

I've turned off AutoJoin which should fix it. EE WiFi-Auto was added automatically to my devices. I don't know if my BT Broadband router has started to broadcast this SSID or if perhaps a neighbour has an EE box. Either way, it was added without my knowledge. This page is too vague to shed any light onto how it is designed to work: https://www.bt.com/ee 

Steve

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to stevegroom

‎25-01-2023 01:02 PM

Hi @stevegroom,

You can find out more in How do I access WiFi Coverage Boost?

Hope this helps. 🙂

James

0 Helpful
stevegroom
Investigator
Investigator
In response to James_B

‎25-01-2023 03:42 PM

That's the crux of the matter:

Your phone will detect the hotspots as they come into range, and seamlessly connect. All of this happens behind the scenes and in the blink of an eye with no notifications, so you can get on with your day.

It does this in my own home - then I can't get on with my day - I've never had BT-WiFi override my BT-ZZ9ZZA home wifi, but this is what EE WiFi Auto is doing. 

I'll try and raise an issue with them.

Steve

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