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Smart WiFi- looking for some advice?

dchecksfield
Established Contributor
Established Contributor

Hi all, we’re just about to come out of the 24 month smart WiFi lock in with a FTTC delivery. We live in a stone built house with wall thicker than that long one in china. To get anywhere near reasonable connectivity we have 6 smart discs (2 on lan backhaul, 2 on power line backhaul and 2 WiFi backhaul).

I'm keen to renegotiate my broadband provision but am concerned I’ll be pushed a new router that won’t be compatible with the 6 discs I currently have in place.

I don’t want to be tied in to paying for the “smart” WiFi contract period again and after the experience when we first got this WiFi of arguing with EE that we needed the 3 discs that they would offer as a maximum (bought 3 direct) I’m not emotionally prepared to battle it again. 

Any advice on how best to proceed that doesn’t involve me having to hire a 1.5 metre SDS drill bit again? 😂

14 REPLIES 14

Why do you need to use the new router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
dchecksfield
Established Contributor
Established Contributor

🤷‍♂️ I presume new account details, etc? I’m not exactly an expert here. They tell me that to use the new service I need new gear.

Nirvana for me would be to keep my current gear. 

Don't see why you can't. You'll be on the same BB plan & your a/c details shouldn't change.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
dchecksfield
Established Contributor
Established Contributor

Apparently they are different systems. My lack of knowledge coupled with the shady selling tactics of all telecoms companies means it difficult to see wood from trees 

No way are they diff BB systems. You can only get FTTC (ignoring ADSL) there. They are having you on!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP