Smart Hybrid Connect connected to router but the three bars are flashing red.

[Thumper75]

I am a new EE customer, BB works but the Smart Hybrid Connect is paired to the route but the three bars are flashing red. I have moved around the house and it is in the best possible position for 4g.

[Calvind53]

How do you do a factory reset.

Im really p'd off as spoke to ee help desk who told me red bars are expected until service goes down, when it kicks in. I told her I didnt believe that but she was adamant ... im positive she is wrong.

I get flashing red bars wherever I place the hybrid connect device. In addition it won't even connect via wifi when it is next to the hub, only with ethernet cable.

This is all on top of losing my 130mbs speed ... grrrr.

[JimM11 · Accepted solution]

@Calvind53 See the help linked below for you.

EE Connectivity Backup | Device Help

Worth also having a look at the special EE sim card that it is inserted correctly and has not popped out a little.

[Mustrum]

@Calvind53   from the Help manual:

4G signal bars

Flashing aqua
Your device is connecting to the mobile network.

 Solid aqua
Your device has a strong signal. Two or three bars are good.

 Partially aqua
One bar is ok but you may be able to improve it. Follow the instructions in the earlier section

 Solid white
Your device is using mobile data to support your broadband. Two or three bars are good.

 Partially white
One bar is ok but you may be able to improve it. Follow the instructions in the earlier section.

 Solid red
There’s a problem with your device. We’d like to help, so please get in touch.