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Smart Hybrid Connect Aerial Sockets

MikeWilliams_UK
Investigator
Investigator

‎19-07-2024 09:41 AM

Why does the Smart Hybrid Connect have two aerial sockets on the back, yet no areials are supplied?

13 REPLIES 13
PBr52
Visitor
In response to Peter_W

‎19-11-2024 02:21 PM

Hi Peter_W
I received my new ee smart hub plus and separate hybrid connect hub today. I too received it with no aerials for the rear, after spending a LONG time on the sales call explaining that I live in a "challenged" area for 4g/5g signal and would need the aerials. 

Who do I speak to about getting some aerials sent?  Oh and before someone says 'you need to buy them', I already pay double the monthly cost of superfast broadband for a 36mb connection... 

Please help. 

Thanks. 

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to PBr52

‎19-11-2024 02:54 PM

@PBr52 And if you are indeed in such a challenged area then you should NOT have even been offered the option to have a Hybrid Connect setup!

Lest44
Investigator
Investigator

‎19-11-2024 03:27 PM

You would have thought EE could confirm with the device manufacturers what they are for. It could be to provide a better signal for the wifi to the router or are they as we expect so an external aerial system can be connected? If so what sort of impedance/gain or whatever is needed for a 4g aerial system that would be suitable.  Happy to buy them but at least give us some clues EE.  They  put the sockets on the back so they should know. Otherwise they could have made it cheaper for EE by not adding the extra hardware and components to support them. 

JimM11
Brilliant Contributor
Brilliant Contributor
In response to Lest44

‎19-11-2024 03:42 PM

@Lest44 You cannot go with what any of the operator's say, as far as EE are concerned i live in a 4G supper area, indoor/outdoor excellent, that fact that i have NO signal 4G or Phone, have to rely on wifi calling, reasonable 5G no chance of that pigs will fly first, OK we've got you now sorry you must just be on the edge of our signal we are always working to improve like that helps me now 8 months so far do you think i have seen one bit of improvement, just wish i had stayed with O2.

And also a Aerial / Antenna specialist will be able to advise what works better for your area way more than any particular operator, and when they install will fine tune and position it better than anyone else, unless you wish to do it all yourself that is!!