Smart Hub Pro Speed Degradation

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18-11-2024 12:07 PM
Hello All,
Just received my smart hub pro, whilst it appears to be working well on my PC on the 6GHZ 160mhz wide band at 754.78 (although the previous router would reach 860 on WiFi at 5GHZ) though the latency appears improved. I am noticing a severe degradation of speed on the 5GHZ band, about 150Mbps, on all devices, does anyone know why this is?
My theory is I've not long just plugged the router in and it has to "settle" but I may be entirely wrong, also in relation to the 6GHZ band, I'm presuming I'm going to have to get an adapter capable of 320MHZ wide to take full advantage of the 6GHZ banad.
Any help would be greatly appreciated
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18-11-2024 02:05 PM
Yes, full speed on the BB. It needed no settling down. The problem was on the WiFi.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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18-11-2024 01:07 PM
* Should have mentioned I am on 900Mbps package if that's any relevance
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18-11-2024 01:41 PM
There shouldn't be any settling down with FF.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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18-11-2024 01:52 PM
I didn't think so either, but it seems weird the symptoms I'm experiencing compared to the older hub. The WiFi speed on 6GHZ has appeared to have gone up now, to 810Mbps. However still experiencing issues with 5GHZ
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18-11-2024 01:57 PM
What is the Link Speed shown on the Home > Status page of the router?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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18-11-2024 01:58 PM
Showing as 1000Mbps

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18-11-2024 02:01 PM
Okay, it appears my WiFi adapter has made me look like a right **bleep**, and now the 5GHZ band is now performing at the correct speed, unsure on what caused it but here we are. I appreciate the help 🙂

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18-11-2024 02:04 PM
All other devices are performing better on the 5GHZ band also, appears the router has changed the channel for the 5GHZ band, welp I look like a massive idiot now 😂
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18-11-2024 02:05 PM
Yes, full speed on the BB. It needed no settling down. The problem was on the WiFi.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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