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Community Activity
Not off to a great start
I completed my order through online chat on April 2nd. Told the chat agent that I didn't have a telephone line installed and asked if it were a problem. "Nope".Chat Agent forgot to add the spare free box so now I need to wait until the install is com...
What is flexi plan
We have two phones and two add ons and we have two separate bills and it seems we are been charged more than what we should I just don’t understand it
Where is my order?
I placed an order for a ‘good as new phone’ a couple of days ago, have had an acknowledgment but nothing since.i actually placed an order for this same phone a few weeks ago and immediately got a text message to say there was a problem and to contact...
No landline
Changed to EE for broadband, home phone and mobile on 19th March and after ages spent on phone trying to sort it out here it April 24th and still no active landline. Considering I'm a full time carer for my husband and have health issues myself I wou...
Sim activation
Hello I've purchased a SIM card off of Amazon I was meant to activate it and have unlimited messages calls and data but I've currently got none of them
Now TV
I have switched from BT where everything was great. I can access Sky Chanel’s but not Now TV. Now TV doesn’t recognise my email. I’ve contacted the EE technician but they can’t do anything and told me to contact Now. Now said it wasn’t their problem...
Dramatic changes in 5G Internet speed
For the past several days my 5G internet speeds have been all over the place. Normally I'm getting around 115 Mbps down but lately it's been up and down as you can see from the attached screenshot over the past two days. EE hasn't messaged me about p...
My phone number is not linked somewhat
HelloI am actually abroad and I suddenly stopped being able to receive any texts nor callsI can't get any help as there is no chat and I can't call...I add some pay as you go money but want it back if it is not workingI can see my number on my accoun...
Now TV doesn’t recognise my EE subscription.
I have the top EE TV package, I can play Sky Atlantic and Sky Sports on the TV through the box, but the app doesn’t think I have a subscription, I have checked and the email address for my EE account is the same as for my Now TV account.
All-rounder contract, with EU roaming, suddenly stopped working in Cyprus
I have been in Cyprus for a few weeks, using my EE phone to call UK numbers. I visit Cyprus regularly and never had a roaming problem since joining EE 3 years ago. I have an All-Rounder contract, with unlimited everything, including EU roaming. Roami...
