Smart Hub Plus SH31B - does not support PSTN phone (BT Smart Hub 2 did)

jamiemac1
Contributor
Contributor

‎11-04-2024 11:22 AM

I was persuaded to 'upgrade' from BT Smart Hub 2 (FTTP) to EE Smart Hub SH31B.  All good expect my PSTN wireless phones can no longer receive calls (can make call fine). They replugged directly in to the Phone socket on back on hub.

 

Seems like the EE Smart Hub SH31B is not an upgrade at all?

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13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star
In response to jamiemac1

‎24-04-2024 04:27 PM

It's not down to the router but the whole infrastructure of EE's Digital Home Phone system. There are other EE users experiencing similar issues. When you were on the BT SH2 there were not such issues with BT DV.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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jamiemac1
Contributor
Contributor
In response to XRaySpeX

‎24-04-2024 04:35 PM

So there's no hope I guess.. 

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Darwent
Visitor

‎12-01-2025 06:33 PM

I have exactly the same issue - a Beocomm 6000 phone that I want to keep and a new EE hub . The phone is plugged into the hub, will make outgoing calls, as you say , but incoming it just rings once then disconnects . Prev BT hub worked perfectly . Was persuaded by EE to change as they said BT was now only for business customers but wish U hadn’t now as can’t receive incoming calls ( which has recently been an issue)

Is there no work round at all? 

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jamiemac1
Contributor
Contributor
In response to Darwent

‎12-01-2025 07:53 PM

I tried all suggestions I could find, including a spitter to include a normal fixed line handset, different adaptors 2 to 4 pin etc and even a wireless adapter to force a delay in ring reponse time.  noting worked so I have continued to use by BT Hub and left the EE hub in its box. B&O were no help.

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