The EE Community

Fibre to the house

When will fibre to the house be rolled out in my area? **** ***. Virgin Media are already here and my neighbours have it but what are EE doing about bringing the service to my door instead of this old copper which is woeful. I don't want to leave EE ...

problem with calls connections

hey, I transferred my number from gg to ee yesterday and since then I can't make calls, I can't call the info line either... any advice? I turned my phone off and on 20 times 

Can I ask how you contacted customer service from the USA ?

My roaming plan switched to EU but I want ROW

Hi earlier this month I received a text that my roam pass would no longer be available that included eu & USA (and a few others).it has been switched to EU I think, I am currently in the states and have spent hours trying to switch to ROW, I even tri...

How To Extend Ring Time Before A Call Diverts To Voicemail [Verified Way]

Hi guys:This is to help anyone (like me) who needs to extend ring time before a call diverts to voicemail.First, i am going to suggest updating your android phone with the latest android system updateEE recommend android system update (for various lo...

EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

Dramatic changes in 5G Internet speed

For the past several days my 5G internet speeds have been all over the place. Normally I'm getting around 115 Mbps down but lately it's been up and down as you can see from the attached screenshot over the past two days. EE hasn't messaged me about p...

Request for Raffle Prize Donation

Hi EE Team,I’m reaching out on behalf of the Luton Rugby Club Under-15s, a team of 22 boys who’ve played together since their U7 days and reached the Bedfordshire Cup final this season.We’re organizing a team-building tour to Europe in October 2026 f...

Device not found when linking

Hi in trying to link my Phone to my ee account so I can view billing etc. I put the phone number in and it says no device found but I've been using this since the start of my contract for calls etc so defo connected . Really unsure what to do as I ca...