@JimM11 Well, yes, but not directly.
I recently helped my parents to move to EE from Plusnet (another BT brand, much better than EE, but we had to move because Plusnet doesn't offer Digital Voice). Because I was helping them, my mobile number was on the account whilst it was being set up. Somehow, that seems to have caused an issue that meant my login to my own accounts broke: I could log in to my EE ID but then saw a message that "Something went wrong" and could not therefore manage my broadband or my mobile.
Last time this happened, soon after I joined EE, it took six months to resolve. I wasn't prepared to wait that long again, and in any case, EE's tech team couldn't work out why it was broken, and the process of trying to resolve it was painful because, instead of the tech person dealing with it calling me and keeping hold of the case and working through it until resolution, the customer services team kept ringing me to ask for snippets of information, then passing that back to the tech team, so most of the time wasn't spent looking at the issue but waiting for messages sent between EE's internal teams to be picked up and read by different team members, so we were going round in circles.
I made a formal complaint, and the outworking of that is that EE decided to close down my broadband account and use its transfer process to move my service to a completely new account, as if I'd transferred to EE from another provider. EE is waiving the early exit fees on the original contract, because, of course, I'm not really leaving, and it's matching the price of the original contract on the new one. The aim is that having a new account will mean I leave behind whatever the problem is with the old account.
Because one account is ending and another is opening, there's a bit of a palaver with hardware: I have to send back the original router, hybrid connect and smart WiFi devices, and receive new ones, that are exactly the same, under the new contract!
When my parents' router arrived, it had the latest firmware which has DDNS available again, or, at least, it updated to that version as soon as it was powered up, and before I could check the version. I was hoping my new one would therefore have the later firmware, which would mean that a bonus of having to go through this process to get my account working again would be that I'd have DDNS again. As it stands, the router has the same firmware as my original one, but maybe when I set it up, after the account transfer on 3 February, it will update itself...
