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Slow speeds

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WMAXH10
Investigator
Investigator

on ‎13-07-2026 10:39 PM - last edited on ‎14-07-2026 08:48 AM by

I am 100 mtrs from dslam but my speed averages 48Mbps download.  Tracert test shows issues within the network,

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The issue is clearly a network issue, having many years as a broadband engineer for BT. I am aware of possible problems but the engineers do not seem to think beyond their JDSU

please investigate the network.

[Mod edit: removed personal details]

 

 

 

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12 REPLIES 12
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WMAXH10
Investigator
Investigator

on ‎23-07-2026 08:58 PM

I can literally throw a stone from front door and hit the Dlsam I am that close.

for many years i was getting 80/20 Mbps but now I am getting 47/9 Mbps

as an ex BB engineer for BT I know its faulty

 

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JimM11
Community Hero
Community Hero
In response to WMAXH10

on ‎23-07-2026 09:06 PM

@WMAXH10 You need to deal with EE CS if you can get them to listen to you, that is your only method as the Forum can only advise you. Best you say nothing at all about your abilities and let the Openreach Engineer do his job.

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Christopher_G
EE Community Support Team
In response to WMAXH10

on ‎24-07-2026 08:59 AM

Hi @WMAXH10 

I definitely recommend following @JimM11's advice and speak with our technical support team. They'll be able to look into this from our end and book an engineer visit, if needed.

Let us know how you get on please.

Chris