Slow Wi Fi speeds

[Marg0105]

Hello

I have full fibre 300 to the premises and Wi Fi extenders installed which have been brilliant - until now!

The speed to the house is fine according to my mobile but the speed to my desk-top computer keeps dropping out or being alarmingly slow so that even the EE page doesn't load. 

I think the EE Wi Fi extenders may not be working properly but  I am unable to manage the system from my PC (I used to be able to do this) . Is there written guidance anywhere on how to check these please?  I can't get the whole picture on my mobile app. And currently they can't even show all my devices - when they can, there seems to be some unknown to me and it says the BT Mesh has been off line for months??

Background info:   When the system was initially installed in May 25 it took the expert from the complaints department  and me 2 hours to set it up correctly. I am reluctant to contact them again but the 'guides' don't seem to have the understanding/knowledge to deal with this. As long as the service to the house is showing OK on their system they consider 'job done'

I welcome any wise advice you may be able to  offer . TIA

[Matt_124]

Which Hub and Extenders do you have?

Images of the range of Hubs can be found here if you aren't sure: https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub 

[Marg0105]

Thank you for replying Matt _124.

My router is a Smart Hub Plus.

The extenders are all Smart WiFi SW30A's. Cream,  all purchased earlier this year and showing the usual aqua lights.

[XRaySpeX · Accepted solution]

---

@Marg0105 wrote:

Hello

I am unable to manage the system from my PC (I used to be able to do this) . Is there written guidance anywhere on how to check these please?  

---

Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

[Marg0105]

Thank you XRaySpeX

 I knew I'd seen the  plan clearly on my PC in the past - probably due to your previous advice!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.