Sky stream saying 'No Wifi' with Smart hub Pro since migrating from BT

[Loyalandtrue77]

I recently migrated from BT to EE for broadband, took the 900Mbps package with the Smart hub Pro router, and have had way too many issues.

The one that's really annoying me, and only started with the smart hub Pro, is my Sky stream now telling me that I have 'No WIFI' every single time I turn it on despite using ethernet. If I press on network settings it already says 'connected' and either pressing the return or home buttons takes me to the home page. I have WIFI switched off on it and settings are all as they were before I changed router. I've tried a full reset on the device and is still the same. Others have reported similar issues, and if they mention ISP it always seems to be EE, often with mention of having a new router (posts since tail end of 2024 onwards).

Other issues I've only started having since the move to EE with the new router is an ipad pro 9.7" (dual band) losing the internet connection after a short period of inactivity. The network still shows connected but only switching wifi off and back on again reconnects the internet. I've tried using the (comp) network and it's still the same. No other setting changes on the device help (private wifi etc). Annoying.

The other one is my two smart sockets for lighting that I've never had any bother with continuing to drop connection and having to be paired again, regardless of whether using the main or comp network, or even switching off the 2.4ghz band on either of them. We get up in the morning and the lights have been on all night. Fingers crossed, but after a router reboot (one of several since day one) they seem to be behaving for now. 

I've never in my life had so many problems when moving ISP or changing equipment. What's going on ?

[JimM11]

@Loyalandtrue77 When you used the comp network did you make sure to use wpa2-psk for wireless wifi, and Ethernet connection to your sky Stream Puck have you tried that also but for sure that the wifi is disabled or forgot about you may not get past the Puck as pretty sure the Pro Router it suffers from the Ethernet Connect delay problem like the EE Smarthub+ so switch attached to keep the port always up is the only way around that issue? Your smart socket's are they wifi 5 5Ghz band because most are wifi 4 2.4Ghz band only as IOT devices, but newer may have moved on spec wise!

When everything on the EE Pro goes oops, full factory reset seems to be the get out off jail card don't pass go or collect the $200.

Your IPad more than likely WPA3 so it should be happy with that setting on the main network.

[Loyalandtrue77]

Thanks for your reply.

Yes, the comp network was by default Wpa2-psk. I checked in router settings. Same as previous router, but they continued to drop out connected to that. They would never connect to the hub's 2.4ghz band, and always trying to connect to the Smart wifi extender. When they did, they would eventually drop out. After the reboot they finally connected to the hub and seem solid for now. Strange thing is that I'd already tried rebooting and that failed previously.  They're 2.4ghz.

As for the Sky stream puck, WIFI is definitely switched off. Everything set up as it was with the BT router.

What is the delay problem ? I haven't heard about that. Other pucks around the house connect via powerline adaptors or a switch connected via a MOCA system utilising coax cables. They don't give me the no wifi warning.

[XRaySpeX]

---

@Loyalandtrue77 wrote:

or even switching off the 2.4ghz band on either of them.

---

For such problematic 2.4GHz devices you should have the 2.4 GHz band of the router ON & the 5 GHz band OFF.

[JimM11]

@Loyalandtrue77 Delay!

Search - The EE Community

[Loyalandtrue77 · Accepted solution]

Thanks for your help. They seem ok for now but if they drop out again I'll be trying that next.