Sky Q box losing connection to wifi

[TraceyMcN]

Hello, I wondered if anyone can offer some advice.

Every day or so my sky q box loses connection with my new EE broadband router. It’s getting really frustrating now and wondered if anyone else experiences this and if there is a solution?

Thanks in advance.

Tracey

[JimM11]

@TraceyMcN What EE Router are you using, if you have the EE Smarthub+ then you will need to set up the Compatible network feature and use wpa2-psk as the network securities to get a sky Q working well! Link below explains!

Set up and use Compatible WiFi | Broadband Help | EE