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Sky Q and EE app issues

SaddoJohn
Investigator
Investigator

Just migrated from BT to EE Smart Hub Pro- with any new stuff I expect a few teething issues. Family home usual array of devices 2 x Xbox, 4 phones 2 iPADS Sky Q multiroom x 4. First the speeds on the gigabit BT after moving from Sky are INSANE the wifi was hitting 3 mb on gigabit with Sly at the back of the house - 400mb min now. It's also rock solid on most devices on the new iPhone WiFi7 it's hitting 1gb solid.

Issues - Sky Q is constantly losing the wifi password - like 5-10 times a day.

The EE App- we set the SSID and Password to the same as the earlier (Sky) router so we wouldnt need to change like 30x password resets on each device. Issue is we can't access the router or wifi controls from the EE app with either the legacy Sky credentials or the new EE ones so we have half a working system but can't use the cool features and the engineer on the EE Expert visit couldn't really fix or follow up. So LOADS of positives especially performance but we need stability and just to be able to watch Sky etc isnt a huge ask. 

11 REPLIES 11

@MHash What is it that you wish to do with the Comp network? It's all about lowering the wireless wifi securities back to WPA2-Personal operation and/or as well combined ssid for the 2.4/5Ghz as long as devices are happy working with both then turn them both on, you can easily switch on or the other off again.

XRaySpeX
EE Community Star
EE Community Star

@MHash : Compatible WiFi  defaults to 2.4 GHz ON & 5 GHz OFF.

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