Save changes not working

Ss106 · ‎04-01-2023

In EE smart hub manager - Home / Advanced settings / Access Control.

I wish to add a new start time / End time restriction for a device. Once done I get a "changes need to be saved"
However, once the save button is clicked nothing happens...

XRaySpeX · ‎04-01-2023

After you selected the device & chosen times did you press the '+' on the R so the entry got moved to below the line? If not, show image of page once the Save is clicked.

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Ss106 · ‎05-01-2023

Yes I did press the "+" button and the entry does get moved below the line.
Once done I get a "changes need to be saved" but when the save button is pressed nothing happens

Leanne_T · ‎05-01-2023

Hi @Ss106

Thanks for coming here.

Have you tried restarting the router then trying to change the settings?

Leanne.

Ss106 · ‎05-01-2023

Yes done that too Leanne, but was still producing the same issue.

Leanne_T · ‎05-01-2023

Thanks @Ss106

In this case, please call us on 0800 079 8586 and the team will get this looked into for you.

Leanne.

Ss106 · ‎05-01-2023

I did delete 2 devices which were already listed and that seemed to have unlocked something as I managed to add a new device. It should not be number related so I doubt that this was the issue but in any case it now works...

Leanne_T · ‎05-01-2023

Thanks for letting us know @Ss106

Leanne 🙂