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Why didn't I get a 10 to 40 day reminder that my broadband contract was about to

SNG
Explorer

‎05-01-2023 01:53 PM

Why didn't I get a 10 to 40 day reminder that my broadband contract was about to end

0 Helpful
2 REPLIES 2
Schockwave
Community Hero
Community Hero

‎05-01-2023 02:02 PM - edited ‎05-01-2023 02:03 PM

Hello @SNG ,

Welcome to the community,

This is a reminder that your minimum term is coming to an end, and you are able to upgrade, but if you want to keep it at a lower price, then you just need to start a new contract, otherwise the price could go up.

Sorry just re-read it, do you mean you did not get a reminder or you did?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Mustrum
Ace Contributor
Ace Contributor
In response to Schockwave

‎05-01-2023 02:11 PM

@SNG   have EE got your correct email address? Have you been getting any emails from them?

Have you checked your junk mail folder?

Alas no one on here has account access so all we can do is asl or make suggestions.

If you call the Broadband Care Team they should be able to let you know if and when a reminder was sent out.