Samsung smart TV won’t connect to my ee wifi

Haighy1 · ‎27-08-2023

My Samsung smart tv won’t connect to my ee wifi smart router, the wifi works fine on the phone, when I try to connect it to the wifi the tv can’t find a network, I have tried to do it manually and that won’t work,I have also reset the tv network settings and also there is no WPS button on the router so I can’t connect to it with that either, can anyone help?

XRaySpeX · ‎27-08-2023

Have you tried manually connecting to router by WiFi? You will need to supply to the TV the router's SSID & WiFi pwd.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Haighy1 · ‎27-08-2023

Hi I’ve tried doing that with both WPA2s as the security type but they both didn’t work

XRaySpeX · ‎27-08-2023

Show me the screen of it not working.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Haighy1 · ‎27-08-2023

They was 2 WPA2 types and both of them couldn’t connect to the network, I don’t know if it’s a tv problem or wifi problem

XRaySpeX · ‎27-08-2023

Nor do I until I see what it is saying.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Haighy1 · ‎27-08-2023

Not at home atm, will look when back

Michael238 · ‎07-02-2024

Same problem, bought this today as old tv (LG)suddenly stopped working. This brand new tv connected for long enough to set up but now has no connection and can’t find the network

MarkyPh · ‎17-09-2024

Same issue. It’s the EE router for sure blocking it. Any fix for this?

Alex_H · ‎18-09-2024

Hi @MarkyPh,

Welcome to the EE Community 🙂

Is the Wi-Fi network not being found at all on the TV, either via the WPS or Add network option?

But you are able to connect other devices to your EE Wi-Fi fine? Can the TV connect ok to other Wi-Fi spots, such as a hotspot on your phone?

If it is just the one device having issues, there are some things you can check. You will first need to access your router admin page, type 192.168.1.254 in the browser address bar. Login using the admin details on your router or the keep me card.

From there within settings look for the 2.4Ghz and 5Ghz band, some devices will have a better chance connecting on 2.4Ghz so try disabling the 5Ghz and see if the TV then is able to find and connect to the router. Worth trying the other way around as well if 2.4Ghz does not change the result.

I would recommend following all the steps on this guide from Samsung for further help
How to troubleshoot internet connectivity for Samsung TV | Samsung UK

Alex