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SA5 7EN

Daniel189
Visitor

‎13-12-2023 06:23 PM

Hello, I have been without Internet for almost 4 days now, I have a fault reference number, but they have not communicated with Mino and I don't know anything what I can do, the router light is orange

 

0 Helpful
2 REPLIES 2
Neil-O
EE Community Support Team

‎13-12-2023 08:28 PM

Hi @Daniel189 I'm sorry about that, what broadband plan do you have with us at the moment? 

Thanks

Neil

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XRaySpeX
Grand Master
Grand Master

‎13-12-2023 09:33 PM

BB faults are rarely area-wide but specific to your particular line. If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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