06-12-2022 06:09 PM
06-12-2022 06:25 PM
@Panda7474 when did you order your broadband, and when is it due?
Normally the router arrives a day or two before you are due to go live.
06-12-2022 06:34 PM
06-12-2022 06:52 PM
Hi @Panda74,
Welcome to the EE Community. 🙂
I'm sorry to hear your router hasn't arrived yet.
Our Customer Care Team will be happy to check what's gone wrong if you get in touch.
James
06-12-2022 06:55 PM
@Panda74 you did not get any emails from me, I am a customer just like you, this is not customer service and no one on here has access to your account.
I would advise giving the Broadband Care Team a call to find out what has happened to the router.
Are you a new EE Customer, of have you upgraded frpm another product?