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Router

Panda74
Explorer

‎06-12-2022 06:09 PM

  • I haven't received the router yet 
0 Helpful
4 REPLIES 4
Mustrum
EE Community Star
EE Community Star

‎06-12-2022 06:25 PM

@Panda7474   when did you order your broadband, and when is it due?

Normally the router arrives a day or two before you are due to go live.

Panda74
Explorer
In response to Mustrum

‎06-12-2022 06:34 PM

Hi I sorted out the broadband the 1st or 2nd week of November I got emails
and text from you regarding the router but as yet I have not received it
now the engineer came out today he has put the fibre in but that was all he
could do.
0 Helpful
James_B
EE Community Support Team
In response to Panda74

‎06-12-2022 06:52 PM

Hi @Panda74,

Welcome to the EE Community. 🙂

I'm sorry to hear your router hasn't arrived yet.

Our Customer Care Team will be happy to check what's gone wrong if you get in touch.

James

0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to Panda74

‎06-12-2022 06:55 PM

@Panda74    you did not get any emails from me, I am a customer just like you, this is not customer service and no one on here has access to your account.

I would advise giving the Broadband Care Team a call to find out what has happened to the router.

Are you a new EE Customer, of have you upgraded frpm another product?

0 Helpful