Broadband out flashing aqua light

[Michael181]

 

Hi my internet has been down all day, aqua flashing light, have tried restarting / resetting but no luck. Have been with EE for a couple of years, NE5 postcode doesn’t seem to be a reported outage. 
Any ideas?

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[Michael181]

Hi doesn’t show much: 

the phone number doesn’t connect either thanks 

[XRaySpeX]

There's no BB at all on your line. If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

[Michael181]

Just received this  

[XRaySpeX]

You may be due for Automatic compensation