06-12-2022 02:02 PM
Hi my internet has been down all day, aqua flashing light, have tried restarting / resetting but no luck. Have been with EE for a couple of years, NE5 postcode doesn’t seem to be a reported outage.
Any ideas?
06-12-2022 02:24 PM
Welcome to EE's Home Broadband Forum.
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
06-12-2022 03:29 PM
Hi doesn’t show much:
the phone number doesn’t connect either thanks
06-12-2022 03:31 PM - edited 06-12-2022 03:32 PM
There's no BB at all on your line. If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.
06-12-2022 03:36 PM
Just received this
06-12-2022 03:41 PM
You may be due for Automatic compensation