Router light green

Hezzadot · ‎04-08-2022

Hi there I just got fibre max installed this morning however the router is still showing a green light. I have restarted and reset it. Can anyone help as it says it should be aqua?

Hezzadot · ‎06-08-2022

Yes it’s working perfectly it just doesn’t have the aqua light. I guess it doesn’t really matter

Leanne_T · ‎06-08-2022

Hi @Hezzadot

If you experience any problems, please give us a call and our broadband team will be happy to help 🙂

Leanne.

XRaySpeX · ‎06-08-2022

@Hezzadot : Is it a greenish yellow? Post an image.

Upon switch on solid Green just means it's starting up.

Followed by solid Yellow if it finds the BB but not the Net.

Instead of solid Aqua if it connects completely.

Have you got Home > Hub Light Brightness fully ON 100%?

Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hezzadot · ‎06-08-2022

Yorkshire12 · ‎17-08-2022

Just had FTTP installed here and asked the Openreach engineer the same question. He told me that the user guide is out of date, and on the latest router the solid green light is the one you want to see.

Seems to all work ok with Green on mine, so it looks as though he was right.

Hezzadot · ‎17-08-2022

Great thanks for letting me know @Yorkshire12