Router issues - keeps dropping connection

[Jnsykes]

So we had a power cut overnight. Powered everything off then back on again. Initially, the smart hub router worked fine, however, I couldn’t get the 2 booster boxes to connect. Later today, the smart hub keeps loosing connection. EE have said the power supply will be damaged and I’ll need a new one. How is that so when it has power and is working as I’m typing this message. 

[JimM11]

@Diguelo Green/white flash is the more reported PSU Failure, 50W PSU well than more covers the current required, worth a look at the EE one for the current rating when it get's to you eventually!

[Diguelo]

Well the old ones been stripped. According to what Im seeing in the thing its a poorly designed setup. A component search and a schematic, Im reckoninng this one has a max power output ofr around 20 - 25 W which oin a unit with a 30W need is an accident waiting to put you offline.

The new power supply purchased locally chucks out 50 - 60W @ 12V DC and hasnt even got warm yet after 24 hours of use. Connections stable with no speed twitches.

Old one had what appears to be a 13.6V regulator in it. Making it do all the power work in multiple countries. Cheapness rules

[Lizzy65432]

Can I ask where you got your power supply? Or can you tell me what size the jack/plug is as I'm unsure what size to order. Thanks! 

[JimM11]

@Lizzy65432 Sizes for you at least

but it is a centre positive 12v d.c. rated for at least 3 amps power adapter and the connection may be the barrel with a 3.5mm/1.35mm 

[freddy2004]

I had the same issue last weekend. 

As the router could not stay connected or could not connect at all, I was wondering if the router had become faulty or the line had a problem.  After expaining the problem to EE this moring, they confidently told me it was power supply becoming faulty.

While waiting for the replacement PSU to arrive, I managed to find an old PSU. It has the rating of 12V1A with the correct connector (the one came with  the hub has the rating as 12V1.5A).  I plugged this spare one in and the route funtioned very well.

Incidentally, when I browsed the neighbourhood chat room this afternoon, I came across many of the neighbours in our street suffered internet failures last Saturday as well.

Why many hubs failed at the same time? After some deduction, I now believe that the PSU of the EE HomeHubs are prone to power surge damage. I'm planning to get a surge protection adapter or even a UPS.

I hope this helps.

[JimM11]

@freddy2004 Can you look at the current rating that you have quoted as most are saying 2.5A on the adapter, current does increase the harder the router is pushed data wise. And EE do a 12V direct connected BBU for the system and the CyberPower version does come with the correct connectors at least, the newer one NOT!