Router Plus
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-09-2024
06:34 PM
- last edited on
10-09-2024
05:23 PM
by
MikeT
Hi, after 11 hours on the phone to EE, yes 11 hours! I was promised a re Router Plus to be sent, that was 3 weeks ago still nothing!!!!!! Every time I call them I get a promise and still nothing…….!!!!!!!
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-09-2024 10:33 AM
Good morning @Frustrated1010
Thanks for reaching out to us here on the Community.
I can totally understand you'll be feeling fed-up if you've spent so much time trying to get this resolved, and I'm confident if this was offered then the order will be on its way.
We don't have access to customer accounts via this public forum though, so you will need to get back in touch with our team and they'll be happy to help get this double checked.
Peter
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-09-2024 04:45 PM
said there was no live order for my Router… Another hour on the phone I was
told it would be on the way, but it may be the BT Router body with the EE
plus electrics…. That sounded very strange to me????
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-09-2024 04:52 PM
@Frustrated1010 What router do you currently have?
