Signal problems Wimbledon

[Vandeller]

For the last week or so there have been problems with both my broadband and mobile phone, with often only one bar on the phone and often dropping out when on Zoom etc. I have tried using the EE checker and it isn't functioning. We have contacted EE but not had a reply yet. Anyone else had the same problems?

[JimM11]

@Vandeller What have you done? Is this all mobile signal, both broadband and phone?

[bristolian]

Fixed-line broadband uses a different network technology to mobile-broadband. The latter uses the same network as mobile phones.

Which are you having issues with? I suspect it's the mobile network.

[Vandeller]

My wife has emailed EE to report the issue, she has her mobile on EE, and the home broadband is also EE but my mobile is on O2 and also has a poor signal but not as bad as my wifes.

[Vandeller]

The problem is mostly on my wife's mobile (EE), not loading websites and dropping out of Zoom. We also have had problems with things like Netflix and  iPlayer, but my laptop is ok, though I don't do a lot of screening on that.

[JimM11]

@Vandeller If your problem is only mobile signal strength issue, have you tried to see if your mobiles support the wi-fi calling feature both for EE and O2. 

Edit: can you take a picture of your home broadband router and post it, or just the model number if you prefer, label normally bottom of the router. Not sure if we are at cross purpose with your posting.

[XRaySpeX]

What are the problems you are having with your fixed Home BB? All the issues you mentioned so far seem to be with mobiles. This is the Home BB forum where generally users with good BB knowledge attend & can help.