Router Plus

[Frustrated1010]

Hi, after 11 hours on the phone to EE, yes 11 hours! I was promised a re Router Plus to be sent, that was 3 weeks ago still nothing!!!!!! Every time I call them I get a promise and still nothing…….!!!!!!!

[Peter_W]

Good morning @Frustrated1010 

Thanks for reaching out to us here on the Community. 

I can totally understand you'll be feeling fed-up if you've spent so much time trying to get this resolved, and I'm confident if this was offered then the order will be on its way. 

We don't have access to customer accounts via this public forum though, so you will need to get back in touch with our team and they'll be happy to help get this double checked.

Peter

[Frustrated1010]

Thanks for the response, but when I called them a few days ago, AGAIN they
said there was no live order for my Router… Another hour on the phone I was
told it would be on the way, but it may be the BT Router body with the EE
plus electrics…. That sounded very strange to me????

[JimM11]

@Frustrated1010 What router do you currently have?