Community Activity

Smart Hub Plus - can you forward port 80?

I'm not quite sure what my EE Smart Hiub Plus is - the sticker on the bottom of it says SH32B, but in Hub Manager: Home > Advanced Settings > Technical Log > Information, the product code is shown as SH31B ...Anyway, the question is: can you port for...

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Speed drops from 550Mbps to 40Mbps

Hi there, moved from BT500 to EE900 yesterday and plugged the SmartHub Plus in today. For the first few hours saw speeds on my laptop (wifi) of 550Mbps, went out for an hour, came home and its now around 40Mbps. Nothing has changed, everyone out the ...

GaryB17 by Investigator
  • 53 Views
  • 7 replies
  • 1 Helpful

Received call from 07973100194

Hello, I was contacted back within a minute after your front level  customer service agents needed to raise the issue with ppl from another place who clearly knows their stuff and know how to talk to customers, or should I say that was experience.It'...

Scombes by Explorer
  • 101 Views
  • 2 replies
  • 2 Helpful

Where has all my pack data gone?

I've had a pay as you go pack for several years, with lots of 'Boosts' totaling several gigs of data. Today, it all seems to have disappeared? Is anyone else experiencing this? I still have multiple 10 minute talk boosts, but it's the data I really n...

Tahoomie by Visitor
  • 179 Views
  • 3 replies
  • 1 Helpful

My phone sounds robotic or disconnects

Did you ever get the problem sorted im experiencing it now ive recently switched to ee about 10 weeks ago and all people say to me is my phone sounds robotic or disconnects I also have to use WiFi calling 

HIHi SIP (communicator app) phone stopped working

My partner has been working from home just fine making calls using HiHi communicator app on her work laptop until Monday morning 3 days ago when it started saying making calls was unavailable.As a work around we used a hotspot to test and instantly w...

How To Enter StudentBeans Discount Code for Broadband

Hi, I need help finding out how to apply this Student Beans code for a discounted broadband deal. I can't see anywhere in the checkout on where to apply the code for the discount.I rang up customer service for help, but they told me they can't overse...

oskacz by Visitor
  • 20 Views
  • 1 replies
  • 0 Helpful

No order confirmation

Haven’t received a single email confirming my order OR ORDER NUMBER BUT HAVE BEEN CHARGED!!!WHAT KIND OF JOKE IS THIS???? Better service is a priority!!!

Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

ANPARKER by Visitor
  • 27127 Views
  • 86 replies
  • 40 Helpful